About Us
Christian Environmental Services is one of the largest Missouri
based integrated solid waste services company that provides solid
waste collection, transfer, disposal and recycling services in mostly
secondary markets.
Our corporate strategy targets secondary and suburban markets
that have strong demographic growth trends. We believe the solid
waste service business is a local business managed by professionals
living and working in the communities we serve. We strive to provide
service excellence for those communities that place their trust in our
company and are always dedicated to putting our customers first. We
understand the markets, the philosophy and the unique needs of the
customers we serve whether they are industry, commercial accounts,
municipal jurisdictions or individual subscribers.
Background
The Company was founded in 1978 by Donald Cassady who had a
passion for this industry. It has since grown to a fleet of 40 trucks
serving Lincoln, Montgomery, St. Charles, St Louis, Pike, and Warren
counties.
Customers
Our customers range from individual residential subscribers to city
contracts and include industrial and commercial accounts, contracts with
homeowners associations, apartment owners and mobile home operators. We
have a market based strategy for serving our customers to provide the
most cost effective solution depending on local regulations and solid
waste management practices.
Customer Service
Customer Service is the heart of our company. We provide our
customers the best possible service in a courteous, effective manner,
showing respect for those we are fortunate to serve.
Our customer service reps primary responsibility is to address
customer needs. When customers call Christian they receive a live
voice from our CSR team. Our goal is to provide answers and resolve
issues on the spot. When calls need to be elevated to our operations
team for additional information we are committed to resolving issues
within 30 minutes or less.
But customer service does not stop here. Everyone at Christian
Disposal understands the importance of taking care of our customers. The
president, operations and drivers all play a role in exceeding customer
requirements. You will find our drivers to be friendly and courteous and
willing to go the extra mile to meet the needs of our customers. They
are all equipped with Nextel phones and are in constant communication
with our office to address and resolve any issues that may arise during
hours of operation.
Communication and education are key ingredients to building a
solid partnership and reducing customer complaints. This is where you
will find that we excel. Our core competency is to remove trash from
your community and resolve issue directly with the customers that we
serve. Our goal is to eliminate as much of this burden from the City
Administration so that you can focus on your daily requirements. Customers
can communicate with us via phone, fax, or e-mail but we will also
push information out to them via our website, customized flyers and
city newsletters. We are also investing in an auto dialer that will
enable us to call your residents with friendly reminders. For example,
when holiday schedules move service back one day we will proactively
remind our customers of this change, thus eliminating confusion and
reducing the number of calls to the City and CHRISTIAN ENVIRONMENTAL SERVICES.
As an outsourced service provider we understand that we are
a critical extension to the City and we take this position very
seriously. By selecting CHRISTIAN ENVIRONMENTAL SERVICES for your agreement you have
my commitment that we have the expertise and financial resources to
meet your requirements, that we will make this a transparent transition
and that we will exceed your expectations.
Safety and the Environment
We are committed to improve the environment for the future of the
communities we live in and serve. We believe that our services play an
integral part of improving the environment and we are always mindful
of having the most cost-effective waste management solutions for our
customers. In addition, we are committed to the safety of our workers
and have programs in place to continually upgrade our risk management
and environmental policies.
Brochure
We also offer this PDF format brochure describing our services.
It can be viewed and/or printed using the free
Adobe® Acrobat® Reader:
 Christian Environmental Services
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